Privacy Policy

Refund Policy

At RBF Farma, we are committed to delivering the highest quality products and services to our valued customers. Your satisfaction is important to us, and we aim to ensure a fair and transparent refund process.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:
• Damaged or Defective Products: If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with clear photos and a description of the issue. • Incorrect Orders: If you receive the wrong item or quantity, please notify us within 48 hours of delivery for resolution.
• Non-Delivery: If your order has not arrived within the expected delivery time, please reach out within 7-10 days of the estimated delivery date.

2. Non-Refundable Items

We do not offer refunds on the following:
• Item not refundable without testing proof.
• Items damaged due to misuse, neglect, or improper storage after delivery
• Custom or special orders

3. Return Conditions

• Items must be returned unused, in their original packaging, and proof testing report.
• Returns must be initiated within 15 working days of receipt.
• Customers are responsible for return shipping unless the return is due to an error on our part.

4. How to Request a Refund

To initiate a refund request, please email contact@rbfarma.com with the following information:
• Full name and order number
• Description of the issue
• Clear photos (if applicable)
• Preferred resolution: refund, exchange, or replacement
Our customer support team will review your request and respond within 3 business days.

5. Refund Process

• Approved refunds will be processed to the original method of payment within 10-15 business days.
• If an exchange or replacement is requested, we will ship the replacement item as soon as possible at no additional cost (if applicable).

6. Late or Missing Refunds

1. Check your bank account again.
2. Contact your debit/credit card company; it may take time before the refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at contact@rbfarma.com.

7. Policy Updates

RBF FARM reserves the right to update or modify this policy at any time. Any changes will be posted on our website with the effective date.
Contact detail:
RBF Enterprises
+91 9389851035
contact@rbfarma.com